Case Study: Ladbrokes Coral achieves increased staff confidence in conflict management with Kallidus

Inspiring Confidence in Conflict Management for Ladbrokes Coral

Ladbrokes Coral, one of Europe’s largest betting and gaming groups with over 3,500 shops and 25,000 employees, needed on‑demand training to help shop staff handle customer conflict and serious incidents—from anti‑social behaviour to armed robbery—consistently across its network.

Kallidus created a co‑branded, LMS‑published module using high‑end video and professional actors: interactive scenario pairs (what goes wrong / the correct response), voiceover guidance and reflective exercises. The realistic, memorable training is available to new and existing colleagues, records completion in the LMS, and has improved staff confidence and escalation practices, reducing conflict risk.

Ladbrokes Coral