Case Study: NHS Business Services Authority achieves 95% compliance and 83% reduction in training costs with Kallidus Learn

In just one year, NHSBSA achieved 95% compliance and saved 83% in training costs!

The NHS Business Services Authority (NHSBSA), which provides business support services to NHS organisations, faced a major learning-and-development challenge after taking on a shared HR service for three new clients: staff transfers created a 49% knowledge gap and left time‑critical compliance training a priority across multiple organisations. NHSBSA needed a way to centrally manage separate L&D programmes while protecting client‑specific access.

Working with Kallidus, NHSBSA deployed a single LMS with secure, client‑specific domains to centralise workflows and administration. Within 12 months this delivered 95% compliance, saved over 9,200 delegate hours and cut training costs by 83%—almost £370,000 redirected to patient care and improved health technologies.

NHS Business Services Authority