Case Study: Leading Builders' Merchant & Retailing Company achieves 92% compliance and a surge in e-learning uptake with Kallidus

Improving e-learning Uptake by 100% and Compliance By 92% at a Builders’ Merchant

A leading high-street UK builders’ merchant and home improvement retailer — made up of 19 autonomous businesses with over 26,000 employees across 2,000 outlets in the UK and Ireland — found its e-learning reduced to a tick-box compliance exercise. Their online approach could not support blended learning or motivate personal development across a growing, diverse workforce.

Working with Kallidus LMS they shifted from a push compliance model to a pull, personalised soft-skills programme and built a learning-ready culture. The change improved access and engagement, with e-learning completions up 165%, user satisfaction rising from 50% to 84%, compliance doubling to over 92%, logins forecast to rise 300%, more than 500 hours of administration saved, and the blended programme rolled out over £1m under budget.