Case Study: Spoton Logistics streamlines operations and improves customer updates with Kaleyra Cloud Telephony

Kaleyra’s Cloud platform helps Spoton Logistics scale seamlessly

Spoton Logistics, an express logistics provider with a nationwide network across India, struggled to track cargo status and resolve customer queries quickly because multiple teams and departments were involved in each consignment. To bridge these communication gaps, Kaleyra provided its Cloud Telephony platform, including Voice and Messaging capabilities, to support real-time coordination and customer updates.

Kaleyra implemented an intelligent IVR system, conference calling, and automated messaging to route calls to the right departments, connect multiple stakeholders on a single call, and send shipment alerts and delivery confirmations to customers. The impact was significant: Spoton could involve up to 13 members in conference calls, support people from over 15 departments, improve overall efficiency by over 34%, handle 150 additional customer calls per day, and reduce status calls by over 26%.

Spoton Logistics