Kaleyra
22 Case Studies
Case Study: Verisure improves customer engagement with Kaleyra’s WhatsApp Business API
A Kaleyra Case Study
Kaleyra Helps Verisure Improve Customer Engagement Through WhatsApp Business API
Verisure, a leading provider of professionally monitored alarm systems across Europe and Latin America, wanted to enhance customer experience by adding a fast, familiar, and widely used communication channel to its existing email, phone, and in-app chat options. The company needed a way to support daily customer interactions, answer questions, manage installation-related issues, and engage users more closely throughout their journey. Kaleyra’s WhatsApp Business API helped meet this need.
Kaleyra implemented a secure, scalable WhatsApp Business API solution for Verisure, enabling real-time two-way conversations, instant notifications, automated reminders, and customizable messaging templates. The impact was significant: Verisure grew from managing 1,000 WhatsApp chats per month to more than 6,000, while customer satisfaction reached 9.8/10, 99% of customers praised response speed, 95% found it easy to use, and 99% said they would reuse WhatsApp to contact Verisure.
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