Kaleyra
22 Case Studies
Case Study: PrestiValore streamlines loan applications with Kaleyra's WhatsApp Business API
A Kaleyra Case Study
Kaleyra Helps PrestiValore Process Loan Applications Through WhatsApp Business API
PrestiValore, an Italy-based consumer credit consultancy, wanted to streamline its remote lending process and improve lead nurturing. The company was handling loan application conversations through phone, email, fax, and its website, making document collection and application reviews slow and fragmented. Kaleyra provided WhatsApp Business API to help PrestiValore manage customer communications more efficiently.
With Kaleyra’s WhatsApp Business API, PrestiValore created a secure, centralized messaging channel for loan inquiries, document exchange, and lead follow-up, integrated with its CRM. The result was faster response times, improved customer trust, and better lead conversion: the company now handles around 2,500 loan applications via WhatsApp, has more than 2,500 interactions in four months, and over 2,000 customers have shared loan-related documents through WhatsApp.
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