Case Study: HealthifyMe achieves secure, scalable customer support with Kaleyra Click-to-Call

Kaleyra Helps HealthifyMe Offer A Smooth Digital Fitness Experience To Its Customers

HealthifyMe, an Indian digital health and wellness platform, needed a secure and scalable way to handle thousands of daily customer queries while improving support quality. Before working with Kaleyra, support agents used personal mobile phones, making it hard to track conversations, record calls, or measure service performance. Kaleyra’s Voice product, specifically its Click-to-Call solution, was brought in to address these challenges.

Kaleyra integrated Click-to-Call with HealthifyMe’s existing systems and CRM, enabling secure, masked calls, call recordings, and real-time reporting. This helped HealthifyMe resolve customer issues faster, improve agent productivity, and train teams using recorded conversations. As a result, HealthifyMe now handles around 3,000 customer calls per day, with improved customer support, better lead conversion, and stronger operational visibility through Kaleyra’s dashboard and analytics.

HealthifyMe