Case Study: Banca Widiba achieves seamless customer banking experiences with Kaleyra Video

Kaleyra Helps Banca Widiba Offer A Seamless Banking Experience With its Video Solution

Banca Widiba, an online bank in Italy, wanted to improve remote communication with customers and create a branded video banking channel that could support face-to-face-style conversations for more complex financial needs. The bank chose Kaleyra Video to help deliver a more flexible, secure, and intuitive digital customer experience.

Kaleyra implemented “DIALOGUE,” a video banking service built on its Video API, enabling click-to-call video and audio interactions, screen sharing, and secure collaboration directly from Banca Widiba’s digital touchpoints. With Kaleyra, Banca Widiba has been able to handle thousands of video calls efficiently, streamline its communication model, and improve customer support, with the bank expecting more than 80% of customers to shift to digital communication channels over time.

Banca Widiba