Case Study: Zomato Achieves Seamless Customer Communication with Kaleyra Cloud Telephony

Kaleyra Helped Runnr (now Zomato) Reach Its Customers Faster

Zomato, through its delivery arm Runnr, needed a scalable way to manage real-time communication with customers, merchants, and delivery partners as order volumes grew rapidly. To improve order tracking, support, and customer experience, the company turned to Kaleyra’s cloud telephony platform, including Click 2 Call, IVR, and number masking capabilities.

Kaleyra implemented voice-based communication tools that let users connect with support instantly, enabled automated follow-ups, improved call handling and monitoring, and provided detailed analytics and call recordings. The platform scaled with Zomato’s growth to handle around 35 million customer calls and 3 million merchant calls per month, helping Zomato deliver a smoother, more reliable experience across its operations.

Zomato