Case Study: Curefit achieves real-time customer communication with Kaleyra

Curefit uses Kaleyra’s Cloud platform for real-time communication

CureFit, the health and fitness company behind cult.fit, eat.fit, mind.fit, and care.fit, needed a reliable way to manage real-time communication across its growing customer base and multiple service lines. As bookings, deliveries, appointments, and support interactions increased, the company faced delayed call connectivity, manual operator switching during downtime, and a need for better customer-center coordination. CureFit turned to Kaleyra’s cloud messaging and voice platform to help address these communication challenges.

Kaleyra implemented alerts, promotional messaging, automated outbound dialing for OTPs, and voice solutions such as automated routing and Click 2 Call. These tools enabled booking and cancellation notifications, feedback collection, campaign messaging, and faster customer-agent connectivity with call recordings and reporting. The impact was significant: more than 5.2 million messages were delivered, over 100,000 calls were triggered monthly through Click 2 Call, and CureFit gained a scalable, more reliable communication system with stronger customer experience and real-time operational insight.

CureFit