Case Study: MFine improves patient-doctor communication with Kaleyra CPaaS solutions

Connecting Patients and Doctors with CPaaS Solutions

MFine, an India-based digital primary healthcare platform, needed a trusted CPaaS partner to help connect patients in remote locations with doctors from leading hospitals while improving real-time communication and support. To address growing patient inquiries and the need for secure, seamless interactions, MFine turned to Kaleyra and its voice, WhatsApp, and SMS solutions.

Kaleyra implemented inbound IVR, click-to-call, outbound calling, SMS, and WhatsApp API capabilities to streamline patient triage, appointment reminders, follow-ups, lab report delivery, and customer feedback collection. The results included 186,075 teleconsultations and 2.41 million SMS messages sent, along with faster response times, better patient-doctor communication, and actionable IVR insights for more efficient healthcare resource management.

MFine