Case Study: BI Worldwide boosts stakeholder engagement with Kaleyra

BI Worldwide builds stakeholder engagement through Kaleyra

BI Worldwide, a global engagement agency serving more than 2,000 clients across 125 countries, needed a scalable way to manage a growing and diverse stakeholder base. As its business expanded, it became increasingly difficult to handle customer communication around rewards, incentives, order status, registrations, and support queries efficiently. Kaleyra’s cloud telephony, voice, and messaging services were brought in to modernize this communication process.

Kaleyra implemented a cloud-based communication platform for BI Worldwide that included alerts, promotional SMS, Unicode messaging in multiple languages, Click 2 Call, and toll-free calling. The solution helped BI Worldwide send 3 million messages per month, improve efficiency by 25%, increase agent productivity, reduce turnaround time, and deliver more personalized, timely customer interactions at global scale.

BI Worldwide