Case Study: Credihealth improves patient call handling with Kaleyra Cloud Telephony

Advancing Healthcare Services through Cloud Telephony

Credihealth, a medical assistance company founded in 2014, needed a scalable way to connect patients—many from small towns and rural areas—with doctors and healthcare information. Handling around 1,500 calls a day with just 20 subject matter experts was causing missed calls, long wait times, and operational strain. Kaleyra’s cloud telephony platform, including Click 2 Call and Inbound IVR, was chosen to improve real-time patient support.

Kaleyra implemented smart call routing, browser-based outbound calling, call tracking, and a dedicated inbound number for medical queries and emergencies. The results were strong: Credihealth increased daily calls from 1,500 to 2,200 in three months, handled about 2 lakh calls in that period, expanded operations across 50 cities, improved customer retention to over 23%, and reduced complaints about missed calls to over 12%.

Credihealth