Case Study: San Jose Water improves accessibility and user experience with Kalamuna

San Jose Water boosts accessibility scores from 60% to outstanding with Kalamuna

San Jose Water, a public service organization managing a sophisticated urban water system for over 1 million customers, faced the challenge of its website not meeting accessibility standards and legal requirements. Their old site was unusable for many people with disabilities and offered a poor experience on mobile devices. They commissioned Kalamuna to redesign and rebuild the site on the Drupal 8 platform to address these critical issues.

Kalamuna implemented a comprehensive solution that included in-depth accessibility auditing, user persona development, and the creation of a single responsive Drupal 8 website. The new site streamlined content and prioritized user tasks like bill payment. The results were outstanding, with the site's accessibility score dramatically improving and mobile usage metrics increasing. Kalamuna also delivered a sustainable and easy-to-use administrative backend for San Jose Water's team.

San Jose Water