Case Study: Truecaller saves 20+ hours per week on performance analysis with Kaizo

How Truecaller cut their performance analysis process by 75% with Kaizo

Truecaller, the caller ID and spam-blocking app with messaging and dialer features, needed a better way to manage performance for its small support team. Using Kaizo, specifically the Team Scorecard, they replaced a slow, spreadsheet-based performance assessment process that was time-consuming, not real-time, and limited to a few people in the organization.

With Kaizo’s real-time Team Scorecard, Truecaller gained team-wide visibility into performance, enabling faster coaching and more proactive management. Rohit Salian saved at least 3 hours per day and 20+ hours per week on analysis, improved 1:1 efficiency by 30–40 minutes per meeting, identified performance issues earlier, and helped skill up two agents into team lead roles in just two months.

Truecaller

Rohit Salian

Team Lead & QA Expert