Case Study: Nmbrs Achieves a 7% CSAT Increase with Kaizo

How the NMBRS team increased their CSAT by 7% with Kaizo

Nmbrs, an all-in-one Payroll/HR platform, wanted to make customer support more efficient and improve team performance. The team had been relying on manual spreadsheet tracking and time-consuming prep for 1:1 meetings, which made coaching and performance visibility difficult. They turned to Kaizo to streamline goal setting, feedback, and progress tracking.

With Kaizo’s personal goal-setting and gamified skill challenges, Nmbrs gave agents real-time visibility into quality, speed, and productivity while reducing manual management work. The result was a more self-managed team, 3–5 hours saved per week for management, and a 7% increase in CSAT.

Nmbrs

Ingmar Lodewijk

Quality Officer