Case Study: Gaming1 achieves 100% ticket processing growth with Kaizo

Gaming1 increases ticket processing by 100% with Kaizo

Gaming1, a leading Belgian gambling operator, sought to optimize its customer service operations by improving ticket processing efficiency and agent engagement. They needed a tool integrated with Zendesk that offered advanced features like detailed performance evaluation and gamification, which led them to the vendor Kaizo.

By implementing Kaizo, Gaming1 gained a tool for performance management and continuous coaching. The results included a 100% increase in ticket processing per agent, a rise in CSAT from 70.45% to 77.65%, and an improvement in their quality assessment rate, demonstrating Kaizo's significant impact on their support efficiency and service quality.

Gaming1