Case Study: EverHelp scales QA by 270% with Kaizo

EverHelp scales QA by 270% with Kaizo

EverHelp, an industry-leading provider of customer service solutions, faced the challenge of scaling its quality assurance processes manually using Google Sheets as its team grew rapidly. This scattered approach became counterproductive, prompting them to seek a centralized solution from vendor Kaizo and its AI-powered platform for support operations.

By implementing Kaizo, EverHelp automated its QA with features like Auto QA, which streamlined evaluations and freed managers to focus on agent mentoring. The vendor's solution delivered significant measurable impact: between 2023 and 2024, the number of QA ratings increased by 270% while maintaining a consistent quality score, and tickets solved per hour went up by 300%.

EverHelp