Case Study: Kettering Health Network frees 25,000+ hours and delivers $2.6M impact with KaiNexus

Kettering Health Network - Customer Case Study

Kettering Health Network began using the KaiNexus platform in December 2013 to scale system-wide continuous improvement. Their challenge was cultural and operational: they recognized technology alone wouldn’t drive transformation and needed stronger leadership engagement, role clarity for managers, and ways to empower front-line staff to capture and act on improvement ideas.

Kettering implemented the KaiNexus continuous improvement software as a standard, accountable place to capture and manage Opportunities for Improvement (OIs), supported by leader guidelines and coaching. As a result, Kettering logged close to 700 OIs (nearly 55% completed), freed over 25,000 staff and leader hours, realized roughly $2.6 million in financial impact last year, and reported thousands of hours of waste eliminated—demonstrating KaiNexus’s role as a catalyst for cultural change and daily improvement.

Kettering Health Network

Jason Coons

Director of Process Excellence