Case Study: TickPick achieves higher sign-ups and ticket purchases with Kahuna

Solving for Onboarding with Data & Testing

TickPick, the no-fee ticket marketplace founded in 2011, was struggling to scale customer communication as it grew. Its old process required downloading and uploading user lists, which slowed onboarding, limited engagement, and made it harder to drive sign-ups, retention, and repeat ticket purchases. Kahuna helped TickPick address these challenges with messaging and optimization tools.

Using Kahuna’s real-time messaging platform, TickPick could send more relevant messages on the right channel and at the right time, while testing and optimizing campaign content and send-time performance. The results included a 44% increase in sign-ups, a 29% increase in tickets purchased, and a 48% increase in registrations from messaging buyers, helping TickPick improve engagement and become the 9th fastest-growing private company in the U.S.

TickPick

Brett Goldberg

Founder