Case Study: Restorando achieves higher reservations and user retention with Kahuna

Restorando - Customer Case Study

Restorando, a reservation platform serving diners across Latin America, needed a better way to coordinate messaging across mobile and email and move beyond email-only campaigns. The company wanted to send more relevant booking offers based on reservation history, dining preferences, and user behavior, while improving conversions and retention. Kahuna’s messaging platform helped Restorando address these challenges.

Using Kahuna, Restorando implemented behavior-based segmentation, cross-channel optimization, and predictive send-time targeting to deliver personalized offers in the right channel at the right moment. Kahuna helped drive a 54% increase in reservations booked, a 23% increase in retained users, a 15% lift in email open rates, and a 25% year-over-year increase in reservation conversion, showing a strong measurable impact on engagement and repeat bookings.

Restorando

Gaston Irigoyen

Chief Marketing Officer