Case Study: OYO Rooms boosts training NPS to 90 and engages 80+ new hires weekly with Kahoot!

Oyo Rooms Brazil sees training NPS score increase to 90 after adding Kahoot!

OYO Rooms Brazil, a fast-growing hotel chain that opened a São Paulo office, needed to onboard and ramp up large intakes of staff quickly — Milena Pinho was training 80+ new hires every week and struggled to keep large groups engaged and retain key information. To solve this, the team adopted Kahoot!, using Kahoot! 360 Pro and its tournament and player identifier features to make onboarding interactive and scalable.

Kahoot! tournaments and short recap kahoots were run after presentations and longer quizzes were used to assess business knowledge, with reports shared with leaders for targeted follow-up. The game-based format boosted attention and culture — employees voted Kahoot! their favorite part of training — and training NPS rose to 90; trainers also saved time with instant grading and analytics from Kahoot!.

OYO Rooms

Milena Pinho

Business Development Training Manager