Case Study: Intelcia achieves enhanced customer support training and global team engagement across 26 locations in 8 countries with Kahoot!

Intelcia successfully trains customer support dream teams across 26 locations in 8 countries

Intelcia, a global customer service outsourcing firm operating in 8 countries across 26 locations, needed to modernize and scale employee training that had relied on paper quizzes and basic online forms. To boost engagement, consistency, and cross-border connection among trainers and agents, Intelcia adopted Kahoot! as the central game-based learning platform for customer support and related training.

Using Kahoot!, Intelcia’s trainers create personalized, multimedia quizzes and run both live sessions and self-paced challenges; within five months Kahoot! became an integral part of their training strategy. The Kahoot! rollout improved employee morale and knowledge retention, helped connect teams across time zones, encouraged continuous review even after low scores, and prompted other departments to plan their own integrations—demonstrating rapid adoption and measurable gains in engagement and learning impact.

Intelcia

Karim Lamrani

Training Account Manager