Case Study: World Leading Hotel & Casino Company achieves 64% ROI and improved guest satisfaction with Kadence

World-leading hotel & casino brand enjoys revenue boost by improving customer experience with smart wireless charging

World Leading Hotel & Casino Company wanted to boost guest satisfaction, increase dwell time in public areas, and capture behavioral data to optimise space and drive revenue. They partnered with Kadence to deploy smart wireless charging and analytics, addressing "battery anxiety" while providing hyper‑location and dwell‑time insights.

Kadence conducted a site survey and installed SmartSpot wireless chargers in the 24‑hour bar, pairing charging stations with an analytics dashboard to reveal where and how long guests stayed. The deployment drew guests to the bar, increased average dwell/charge sessions to 37 minutes, delivered a projected 64% return on investment over a 3‑year leased term, and lifted revenue per bar seat by 10%; Kadence’s cloud service also reduced maintenance costs and helped drive higher guest satisfaction and repeat visits.