Case Study: Harbour Capital cuts application processing from hours to minutes with Kaaj

Harbour Capital cuts application data entry from 8 hours to 2–3 minutes with Kaaj

Harbour Capital, an equipment finance lender, faced a challenge with scaling its application data entry. They previously relied on an outsourced operation where processing a single application could take four to eight hours. This manual process was inefficient, leading to delays and an inability to handle fluctuating deal volumes effectively.

The lender implemented Kaaj, an agentic AI credit intelligence platform. With Kaaj, sales reps simply forward application packages to a submissions email, and the data is parsed and entered into their system within two to three minutes. This solution from Kaaj eliminated data entry training for new staff and provided a per-application pricing model. The result was a dramatic reduction in processing time, freeing sales reps to focus on selling and enabling Harbour Capital to handle a larger share of deal flow from partners.

Harbour Capital