Case Study: VodafoneZiggo reduces customer support calls and speeds time to market with K2View Data Product Platform

VodafoneZiggo reduced customer call volume by 70% and streamlined time to market using data products

VodafoneZiggo, the Dutch telecom joint venture, needed to merge fragmented customer data from two legacy companies and make it available in real time across channels without downtime. To solve this, it used K2View’s Data Product Platform and Customer Data Hub to unify customer information into a single, fresh 360-degree view.

K2View then helped VodafoneZiggo add Test Data Management on the same platform so teams could generate GDPR-compliant, masked test data in minutes instead of days or weeks. The result was a 70% reduction in customer support calls, faster data updates in seconds, 99% accurate test data, and a much faster time to market for new applications and services.

VodafoneZiggo