Case Study: Global Media & Communications Company improves customer experience with K2View Fabric

Global Media & Comm. Company Accelerates Digital Transformation & Improves Customer Experience

Global Media & Comm. Company, a global media and entertainment brand, was struggling with a poor customer experience on its self-service portal because customer data was spread across multiple systems in three countries. The company turned to K2View and its K2View Fabric product to address the latency, adoption, and high TCO issues affecting its 1 million customers.

K2View implemented K2View Fabric to integrate data from seven sources into a single Customer 360 platform in just three days, enabling real-time synchronization and millisecond access to customer data. As a result, Global Media & Comm. Company improved portal performance and customer satisfaction, achieved 100% availability since deployment, and is saving $5 million annually through lower care costs, faster development, and reduced licensing fees.