Case Study: MIC Customs boosts secure real-time ticket updates with K15t Backbone Work Sync

MIC Customs manages 44 customer spaces in real time with K15t

MIC Customs, a global customs and trade compliance software provider, faced challenges with inefficient manual ticket updates and security concerns in their highly regulated industry. Their process of exporting Jira tickets to Excel for weekly customer updates was slow and lacked real-time visibility. K15t's Backbone Work Sync was implemented to automate and secure their Jira-to-Jira syncing.

The solution from K15t involved creating separate, external Jira instances for each customer, which were then synchronized in real-time with MIC's internal instance using Backbone Work Sync. This enabled secure collaboration behind firewalls, giving customers real-time visibility into their tickets. The results included significantly improved customer satisfaction, fewer escalations, and time savings, with new customer sync configurations now taking under 30 minutes to set up.

MIC Customs