Case Study: Arvato Systems improves ITSM efficiency with Backbone Work Sync from K15t

Arvato Systems saves up to 96% with K15t

Arvato Systems, a global IT consultancy and part of the Bertelsmann Group, faced a significant challenge keeping dozens of their interdependent Jira and Jira Service Management spaces synchronized. Manually copying ticket updates was time-consuming and error-prone, while alternative solutions like Jira automations and custom middleware proved inefficient. This process was also costly, as it required purchasing additional agent licenses.

To solve this, Arvato Systems implemented K15t's Backbone Work Sync for Jira. The solution automatically synced tickets, comments, and attachments across their different Jira spaces with easy custom field mapping and a simple setup. The vendor, K15t, helped them achieve a 96% savings in effort compared to previous methods, drastically improving ITSM efficiency, reducing manual labor, and slashing operational costs.

Arvato Systems