Case Study: Abano NV helps a government department reduce JSM ticket resolution times with K15t's Backbone Work Sync for Jira

Abano NV reduces JSM ticket resolution times with K15t

A Belgian government department, a client of Abano NV, faced a challenge keeping tickets synchronized across its two separate Jira Service Management instances. This manual process was causing miscommunication, delays in public request resolution, and additional costs for extra agent licenses. To overcome this, they implemented K15t's Backbone Work Sync for Jira.

The solution from K15t seamlessly connected the two JSM instances, enabling real-time, automated syncing of tickets, comments, and attachments. This no-code application improved operational efficiency, ensured data security, and led to faster ticket resolution rates. The government department also achieved significant cost savings by avoiding additional licenses and plans to extend the use of K15t's Backbone to more of its JSM spaces.

Abano NV