Case Study: Pasco County Schools achieves 41% lower customer service costs with K12 Insight

Pasco County Schools reduced customer service costs by 41% with Let's Talk

Pasco County Schools, one of Florida’s largest school districts, needed to modernize districtwide service delivery and cut the rising cost of customer support. With hundreds of staff handling inquiries across many departments and entry points, the district faced inconsistent response times, duplicated work, and limited visibility into service performance. K12 Insight’s Onflo platform was selected to help centralize and improve support.

K12 Insight implemented Onflo (formerly Let’s Talk) to streamline workflows, add AI-powered support, and provide real-time service insights across the district. The solution expanded from emergency communications into a districtwide service platform, including keyword routing, a chatbot, and an integrated call center. As a result, Pasco County Schools reduced customer service costs by 41% and improved response times while enabling faster, more consistent service.

Pasco County Schools

Melissa Musselwhite

Director of Student Support Programs and Services