Case Study: Osceola School District achieves faster, more transparent communication with K12 Insight

How Osceola School District promotes trust, transparency, and communication

Osceola School District needed a better way to manage thousands of inbound questions, safety concerns, and hot-button issues across a large, diverse district with limited staff. K12 Insight’s Onflo (formerly Let’s Talk) helped the district centralize communication, improve responsiveness, and strengthen trust and transparency with families, staff, and the community.

With K12 Insight’s Onflo, Osceola launched 24/7 support, AI-powered chatbot service, custom forms, and critical alert tools to handle inquiries, curriculum reviews, transportation issues, IT requests, and safety tips more efficiently. Since implementation, the district has handled nearly 50,000 inquiries with an average response time of under two days and a customer experience score of 8.4 out of 10, while also improving staff efficiency and enabling faster, data-driven responses.

Osceola School District

Debra Pace

Superintendent