Case Study: Fort Wayne Community Schools builds trust and community engagement with K12 Insight’s Let’s Talk!

Fort Wayne Community Schools - Customer Case Study

Fort Wayne Community Schools, a large urban district in Indiana, faced the challenge of fostering strong community engagement and providing exceptional customer service across its diverse stakeholder groups. To combat the threat of losing students to school choice and to improve decision-making, the district needed a better way to collect feedback and respond to concerns in a timely manner. They partnered with vendor K12 Insight to implement its Let’s Talk! platform.

K12 Insight's solution provided a centralized, always-on communication system that streamlined feedback from parents, staff, students, and the community. This allowed the district to respond more efficiently and involve stakeholders in critical decisions, such as major budget cuts. The implementation of Let’s Talk! by K12 Insight resulted in greater community trust and credibility, a more informed public, and stronger stakeholder engagement that supports academic achievement.

Fort Wayne Community Schools

Wendy Robinson

Superintendent