Case Study: Oaktree Products achieves 40% revenue growth and streamlined ordering with k-eCommerce

Oaktree Products - Customer Case Study

Oaktree Products, a leading multi-line distributor of audiology and hearing-aid supplies, was hampered by an antiquated website that did not integrate with its Microsoft Dynamics GP back office, forcing manual double-entry and order-taking by phone, fax or email. After a failed initial eCommerce attempt, Oaktree engaged k-ecommerce to deliver an integrated, reliable online solution.

k-ecommerce implemented an enterprise eCommerce engine (eSource B2B) with eCatalog, Online Billpay, Credit Card Extension and full Dynamics GP integration to enable streamlined online ordering, self-service checkout and order tracking. Within six months Oaktree Products’ revenue increased by 40%, 95% of online orders now go directly to picking and packing, customer-service order-entry time fell by about seven hours per week, and catalog printing costs were significantly reduced.

Oaktree Products

A.U. Bankaitis

PhD Audiologist and Vice President