Case Study: Knowledge Network achieves 100x increase in plays with JW Player

How Knowledge Network Boosted Plays 100x using JW Player’s Superb Platform and Customer Service

Knowledge Network, British Columbia’s public broadcaster, needed to launch Knowledge Kids — a tablet-first video site for children — and move away from Flash to a stable cross-device HTML5 solution. They selected JW Player (using its HTML5 Player, SDKs and closed captioning) to deliver reliable playback and a modern viewer experience.

JW Player implemented an HTML5 player with bandwidth selection, customizable SDKs and high-touch customer support and onboarding. As a result, Knowledge Kids’ plays jumped 100x (from 100,000 to 10 million in two years), Knowledge primetime grew ~38% (800,000 to 1.1 million), and user playback complaints fell from several times a day to about once a month — prompting Knowledge Network to expand its use of JW Player.

Knowledge Network

Ravi Singh

Director of Streaming Platforms