Case Study: Outlook Amusements Cuts Chargeback Management Time by 95% with Justt

Outlook Amusements cuts chargeback management time by 95% with Justt

Outlook Amusements, a company in the amusement industry, faced the challenge of optimizing its already successful but time-consuming chargeback management process. Managed by AJ Hernandez, the manual process required 3-4 hours daily to collect data from multiple systems. The strategic goal was to free up this time for more proactive work while maintaining strong performance, leading them to partner with the vendor Justt and its AI-driven dispute management platform.

By implementing Justt's solution, which automated dispute responses and provided enriched data insights, Outlook Amusements dramatically reduced the daily time spent on chargebacks to just 10-20 minutes. This efficiency gain allowed for a strategic focus on fraud prevention. Furthermore, after using Justt for a year, the company significantly surpassed its previous win rates and even began successfully contesting pre-arbitration cases that were previously abandoned, achieving a compound success of fewer disputes and higher recovery rates.

Outlook Amusements