Case Study: Melio Achieves 85.5% Chargeback Reversal Success with Justt

Melio Knocks Out Chargebacks with Justt

Melio, a fast-growing fintech startup, was seeing chargebacks rise as its monthly active users and revenue scaled rapidly. Its risk team needed a way to handle disputes more effectively without getting pulled away from core operations, and it didn’t want to build an in-house chargeback team.

Justt provided a hands-off chargeback defense solution that integrated with Melio’s payment processor and required minimal setup, with the full outsourcing process completed in just 2–3 weeks. With Justt, Melio raised its chargeback win rate to 85.5%—a 54.5-point improvement—while recovering $376,000 in revenue over 12 months, even as its caseload grew 345%.

Melio

Matana Soreff

VP Risk & Compliance