Case Study: Marley Spoon triples chargeback win rates with Justt

Marley Spoon triples chargeback win rate to 37% with Justt

Marley Spoon, a global meal kit subscription company, faced the challenge of manually managing a high volume of chargebacks, which became overwhelming as their order volume grew. Their manual processes, which involved spreadsheets and multiple systems, provided no performance feedback and required significant time from multiple employees. To address this, they partnered with the vendor Justt and implemented its AI-powered chargeback dispute solution.

By automating dispute generation and evidence submission with Justt, Marley Spoon tripled its chargeback win rate to 37%. The solution cut the time spent on chargebacks from days to minutes, freeing up team members to focus on other strategic initiatives. Justt also provided critical reporting and visibility into dispute trends, enabling smarter business decisions.

Marley Spoon