Case Study: Eneba achieves a 58% chargeback win rate with Justt

Eneba achieves 58% chargeback win rate with Justt

Eneba, a global digital marketplace for gamers, faced a significant challenge with a surge in chargebacks on its digital goods. The company's high-volume, low-ticket sales of instantly delivered products made it highly vulnerable to friendly fraud. Managing disputes manually was overwhelming its team, leading to missed deadlines, and the lack of physical evidence historically resulted in low win rates. To address this, Eneba turned to the vendor Justt and its AI-powered chargeback defense platform.

By implementing Justt's automated dispute management solution, Eneba eliminated manual work and human error. The platform uses dynamic arguments to gather evidence and create tailored responses for each chargeback. The results were substantial, with Eneba achieving a 58% chargeback win rate, which is notably high for digital goods. Justt's solution provided continuous improvement through AI learning and offered a scalable, reliable system that allowed Eneba to handle disputes efficiently without operational risk.

Eneba