Case Study: Town of Breckenridge automates public records requests with JustFOIA

Town of Breckenridge cuts public records turnaround time by 75% with JustFOIA

The Town of Breckenridge, Colorado, faced a growing challenge managing public records requests under the strict deadlines of the Colorado Open Records Act. Using a manual process of emails and calendar notifications was inefficient and risked losing communications, which threatened transparency and citizen trust. The town sought a dedicated records request software and chose to implement JustFOIA.

JustFOIA automated and centralized the entire request management process. This solution cut the time for straightforward requests from an hour to just 10-15 minutes and reduced overall turnaround time by 75%. By ensuring no request is lost and streamlining complex tasks like redaction, JustFOIA allowed staff to focus on maintaining the personal, community-focused service that defines the town's government.

Town of Breckenridge