Case Study: Peoria, Illinois achieves better FOIA communication and compliance with JustFOIA

Peoria streamlines 1,300+ monthly public records requests with JustFOIA

The city of Peoria, Illinois, faced significant challenges in managing its public records requests using a manual, spreadsheet-based system. This process was labor-intensive, prone to errors, and created a severe lack of communication and accountability between the City Clerk's office and the 14 other city departments involved. To solve these problems, Peoria chose to implement the JustFOIA solution.

By implementing JustFOIA, the vendor provided a centralized platform that streamlined the entire request process, offering real-time tracking and improved interdepartmental communication. The results included enhanced accountability, easier compliance with legal guidelines and deadlines, and significant time savings. The city now processes over 1,300 requests per month with a system that keeps everyone organized and provides a clear return on investment.

Peoria, Illinois