Case Study: Palm Beach Gardens cuts records request processing time in half with JustFOIA

Palm Beach Gardens cuts records request processing time by 50% with JustFOIA

The city of Palm Beach Gardens faced a significant challenge in processing public records requests for its building department. The manual process was time-consuming, often taking several hours or days to complete, especially when retrieving older hard-copy records. To address this, the city chose to implement the JustFOIA request management software.

By implementing JustFOIA, the city gained a centralized portal for managing requests. The solution provided robust correspondence tools, integration with file storage, and a dashboard for tracking status. This allowed Palm Beach Gardens to cut its average request processing time in half, from 40 minutes down to just 20 minutes. JustFOIA enabled a 50% reduction in processing time, greatly improving efficiency and customer service.

Palm Beach Gardens