Case Study: Okaloosa County School District streamlines public records requests with JustFOIA

Okaloosa County School District processes 1,000+ records requests in two years with JustFOIA

The Okaloosa County School District, serving 30,000 students, faced a crisis when a 2017 scandal triggered an avalanche of over 300 public records requests in just three months. Their manual tracking system using a whiteboard and Outlook was overwhelmed, causing requests to be lost and processing times to stretch to 80 days, which created significant legal liability. The district turned to vendor JustFOIA for a solution to manage this surge efficiently and ensure compliance.

Implementing the JustFOIA cloud-based platform streamlined the entire process. The solution provided a centralized dashboard for routing requests, automated reminders to prevent missed deadlines, and clear user roles. This resulted in the district processing over 1,000 requests in two years with dramatically improved accuracy and efficiency. JustFOIA also built community trust by allowing requesters to track their cases, and it gave the records custodian peace of mind with robust reporting tools.

Okaloosa County School District