Case Study: City of Smyrna reduces records request processing to 15 minutes with JustFOIA

City of Smyrna cuts records request processing to 15 minutes with JustFOIA

The City of Smyrna, Georgia, struggled with an inefficient and overwhelming manual process for handling a high volume of public records requests. Using spreadsheets and emails, the city clerk's office had difficulty tracking progress and meeting the state's three-day response timeline. This led to duplicate work and inconsistent service for citizens. The city chose to implement JustFOIA to modernize its records management.

By implementing JustFOIA, the vendor provided a centralized and user-friendly system that streamlined workflows and eliminated redundant processes. The solution reduced the time to process a basic records request from about an hour to just 15 minutes, significantly improving efficiency for multiple city departments. JustFOIA also provided a reliable communication trail for accountability. The City of Smyrna became a pioneer in the state for using the system and has seen outstanding progression in its capabilities over more than a decade of use.

City of Smyrna, Georgia