Case Study: City of Ocala reduces email request processing time by 60% with JustFOIA

City of Ocala reduces email request processing time by 60% with JustFOIA

The City of Ocala, a municipality in Florida, faced a significant challenge in efficiently processing burdensome "any and all" public records requests for emails. Their manual process was extremely time-consuming, requiring staff to open each email individually to determine if it was responsive. To address this, the city implemented JustFOIA's "any and all" email requests and document management tool.

The solution from JustFOIA automated the extraction and review process, allowing staff to quickly remove non-responsive emails. This resulted in a 60% reduction in the time required to process these complex requests. The City of Ocala also benefited from JustFOIA's public portal for reducing repetitive requests and gained greater flexibility to manage the software without developer assistance.

City of Ocala