Case Study: City of Naples achieves A+ transparency with JustFOIA

City of Naples streamlines 58-user records requests with JustFOIA

The City of Naples faced a challenge in managing public records requests across its many departments. Its outdated, manual system lacked coordination and tracking, making it difficult to ensure compliance and transparency. To address this, the city adopted JustFOIA, a cloud-based public records request management solution from vendor JustFOIA.

JustFOIA provided a centralized system for online submissions and automated workflow, eliminating manual tracking and improving efficiency across 54 departments. The solution enabled faster, more consistent service for citizens and contributed directly to the City of Naples achieving an A+ transparency rating from the Lucy Burns Institute in 2014.

City of Naples