Case Study: City of Kissimmee reduces lien request processing time with JustFOIA

City of Kissimmee cuts lien request processing time by 70% with JustFOIA

The City of Kissimmee faced a significant challenge in manually processing approximately 2,000 property lien search requests per year. This labor-intensive process, which involved coordinating responses across departments via email and fax, created operational strain and a cumbersome payment system for requesters. The city turned to its existing vendor, JustFOIA, to address this specific need.

Using JustFOIA's customizable intake forms, payment portal, and workflow tools, the city automated its lien request process. This solution led to a 70% reduction in processing time and generated over $548,000 in revenue. JustFOIA provided greater situational awareness, streamlined payments, and improved both internal collaboration and service delivery for the public.

City of Kissimmee