Case Study: City of Irving Improves Transparency and Citizen Experience with JustFOIA

City of Irving streamlines 246 monthly public records requests with JustFOIA

The City of Irving faced a challenge in managing an average of 250 public records requests per month using an inefficient spreadsheet-based system. This process created delays and a poor experience for requesters, prompting the city to seek a solution. They adopted the JustFOIA software to streamline and improve transparency.

By implementing JustFOIA, the City of Irving automated its request tracking, communication, and payment processes. This solution resulted in a more transparent and convenient experience for citizens, who can now track requests online and pay securely. For the city, JustFOIA's automated reminders and easy redaction tools saved significant administrative time and helped ensure faster response times.

City of Irving