Case Study: City of Grand Prairie centralizes records requests and speeds fulfillment with JustFOIA

City of Grand Prairie processes records requests in days with JustFOIA

The City of Grand Prairie, a growing municipality in Texas, faced a fragmented and inefficient process for handling public records requests across its many departments. This decentralized system caused significant delays and frustration for both staff and citizens. To address this challenge, the city implemented the JustFOIA platform to centralize its request management.

By using JustFOIA, the city was able to digitize and automate its entire records request process, eliminating manual paperwork and improving tracking. The solution dramatically reduced response times, with many requests now fulfilled the same day, and ensured compliance with state-mandated deadlines. JustFOIA also provided greater transparency for citizens and streamlined staff training, leading to a significant increase in efficiency and citizen satisfaction.

City of Grand Prairie