Case Study: City of Franklin, Tennessee centralizes records requests and supports remote processing with JustFOIA

City of Franklin Tennessee centralizes 346 monthly records requests with JustFOIA

The City of Franklin, Tennessee, faced challenges with inconsistency and a lack of oversight in its public records request process. Departments operated independently, sometimes creating records to fulfill requests and working from an inaccurate manual spreadsheet. This inconsistent application of policy opened the city to potential risk. To solve this, the city implemented the JustFOIA software to centralize and manage the entire process.

By implementing JustFOIA, the city created a centralized, transparent system for all public records requests. The solution provided clear oversight, allowing staff to manage workflows, ensure policy compliance, and track the status of every request. This was especially crucial for enabling a seamless transition to remote work during the COVID-19 pandemic. The measurable results included processing an average of 346 requests per month with 73 users across 19 departments, all while ensuring no requests exceeded the mandated seven-day response time. JustFOIA mitigated risk and brought critical efficiency to the process.

City of Franklin Tennessee